Boarding Cattery in Tauranga

Cat Boarding Terms & Conditions


  • All possible care and attention will be given to pets in accordance with our Guarantee to Clients and Pets; however we cannot be held responsible for any event that may occur that is beyond our control.
  • We reserve the right to refer cats for veterinary attention at owner’s expense should this, in our opinion, be necessary.
  • We reserve the right to decline the boarding of entire tom cats and unspayed females over the age of six months.
  • Current vaccination certificates MUST be produced on admission.
  • We reserve the right to treat flea infected cats at the owner’s expense.


  • Closed Christmas Day.
  • Otherwise open daily from 8am to 10.30am and 3.30pm to 5.30pm (strictly adhered to).

A surcharge of $50.00 will apply to those who either deliver or collect their pets outside the stated hours.


  • A nightly rate is charged for boarding cats, and current prices will be advised by the management.
  • Payment is by Eftpos or cash. All fees are GST inclusive and must be paid in full when the pet is uplifted.
  • Discounts may apply to multi cat families and for stays of more than four weeks.
  • Fees for other services requested will be charged by arrangement (eg. transport of pet).
  • Failure to arrive for a booking which has not been cancelled will initiate an invoice being sent out for the booked period.

Special Conditions for 15 December - 15 January

  • Bookings for the above period are essential. Provisional bookings are welcome, but all bookings MUST be confirmed by Labour weekend, with a 50% non-refundable deposit.
  • In the event of a later arrival or earlier return, the FULL period of the booking is to be paid.
  • In the event of a cancellation made after 15 December, an invoice covering the cost of the booked dates will be sent out.

These terms and conditions were updated 17th March 2021.

A Guarantee to Clients & Pets

This cattery freely acknowledges and willingly accepts the serious responsibility involved in the care of your pets.

Our guarantee to your pet:

  • We will care for all boarded pets with kindness and will place their welfare above all other business considerations.
  • We will provide security and safety for all boarded pets by means of proper cattery design, good animal handling procedures, and adequate separation between animals.
  • We will maintain a sanitary environment for all boarded pets.
  • We will provide vigilant supervision of all boarded pets by competent, conscientious personnel and will respond appropriately to any sign of distress or emergency.
  • We will provide individual water containers and clean water to each boarded pet.
  • We will provide adequate and proper diet to each boarded pet.
  • We will seek veterinary assistance whenever appropriate, and our own veterinary surgeon will be contacted in the first instance.
  • We will require proper immunisations for all boarders in the cattery, as specified in our booking procedures.
  • We will endeavour to administer owner-provided or veterinary-prescribed medication in accordance with instructions.
  • We will take appropriate measures to control parasites within the cattery environment.
  • We will provide adequate ventilation to minimise possible exposure to harmful bacteria or viruses.
  • We will provide comfortable levels of light in all boarding areas.
  • We will provide individual sleeping areas which are large enough to accommodate normal postural movements.
  • Each apartment has its own run, which enables exercise and play in an area which is safe, secure and clean.

Our guarantee to you:

  • We will deal honestly & fairly with the public, and will put the welfare of our boarders above personal gain.
  • We will honour our commitments to our customers, whether they are made in our advertising, or in person, and will avoid inaccurate or misleading claims about the care which we provide.
  • We will respect the confidential nature of our cattery/client relationship, and will not release client information to unauthorised individuals.
  • We will strive to maintain and advance our professional competence.
  • We will endeavour to resolve any disputes which might arise in a fair, and professional manner.

If at any time you feel that we have not lived up to these commitments, we sincerely urge you to bring the matter to our attention.